Introduction

At Finnovate Financial Services Pvt. Ltd. (“Finnovate,” “we,” “us,” “our”), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, use our mobile app, and access our services through Financial OPD by Finnovate (“Website” and “Services”).

By using our Website and Services, you consent to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We collect the following types of personal information when you use our Website or Services:

a) Personal Information Provided by You

• Name
• Mobile Number
• Email Address
• Doctor Registration Number
• State Medical Council

b) Information Collected Automatically

When you visit our Website or use our Services, we may collect certain technical information automatically, such as:

• IP address
• Browser type and version
• Device information
• Pages visited, time spent on pages, and other navigation data
• Referring URL (if applicable)

c) Payment Information

If you make any purchases, we collect transaction-related information, including payment method and billing details. Finnovate does not store sensitive payment information; all payments are processed securely via third-party payment processors.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To create and manage your account and provide access to our Services.
• To verify your medical credentials (Doctor Registration Number and State Medical Council) to ensure only eligible professionals have access.
• To deliver educational content, including courses, videos, podcasts, and newsletters.
• To communicate with you regarding your account, Services, updates, and marketing offers (with your consent).
• To improve the functionality and performance of the Website and Services.
• To respond to your inquiries and support requests.
• To comply with legal obligations and resolve disputes.

3. How We Protect Your Information

We take reasonable security measures to protect your personal data from unauthorized access, alteration, or destruction. These measures include secure socket layer (SSL) encryption for online transactions and data storage practices to safeguard your information.

However, no data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

4. Sharing of Your Information

We do not share your personal information with third parties, except in the following cases:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Website and providing our Services. These third parties are obligated to maintain the confidentiality of your information.
• Legal Compliance: We may disclose your information when required by law, to comply with a legal process, or to protect the rights, property, or safety of Finnovate, our users, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring party.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our Website. These technologies allow us to:

• Analyze website traffic.
• Understand user preferences.
• Offer personalized content and ads.

You can control the use of cookies through your browser settings. However, please note that disabling cookies may impact your experience and the functionality of our Website.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal, regulatory, or contractual obligations.

7. Your Rights and Choices

As a user, you have the following rights regarding your personal information:

• Access: You can request access to the personal data we hold about you.
• Correction: You can request that we correct or update any incorrect or incomplete information.
• Deletion: You can request the deletion of your personal data, subject to certain exceptions (e.g., for legal or compliance reasons).
• Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in the email or contacting us directly.

To exercise your rights, please contact us using the contact details below.

8. Third-Party Websites

Our Website may contain links to third-party websites. This Privacy Policy applies only to our Website and Services. We are not responsible for the privacy practices or content of third-party websites. Please review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our Services are intended for use by doctors and professionals only. We do not knowingly collect personal information from children under the age of 18. If you are a parent or guardian and believe that we have inadvertently collected such information, please contact us so we can take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this Privacy Policy periodically.

11. Governing Law and Jurisdiction

This Privacy Policy shall be governed by the laws of India. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Mumbai, India.

12. Contact Us